The Agreement & Parties 1.1 This Agreement is entered into directly between you (the “Member” or “you”) and Avoya Fitness Limited, trading as Avoya Fitness., a company registered in England and Wales under company number 12800532, with its registered office address at Ground Floor, 9-13 Elmfield Road, Bromley, Greater London, BR1 1LT (the “Gym”, “we”, or “us”). 1.2 By completing the sign-up process, signing this Agreement, or accessing the Gym’s facilities, you agree to be bound by these Terms and Conditions, alongside the Gym Rules, and our Privacy Policy. 1.3 Membership grants access to a combination of benefits, which include free weights, plate-loaded machines, recovery suite access, Small Group Personal Training (SGPT), 1- on-1 Personal Training (PT), online coaching and/or nutrition coaching.
Contract Entity 2.1 You are contracting directly with the Gym itself. No third-party management companies are parties to this contract, and all notices, communications, and disputes must be directed solely to the Gym’s management at the address or email listed in Clause 14.
Membership Commitment, Minimum Term, & Auto-Renewal 3.1 This Agreement is a rolling monthly subscription contract with a mandatory initial commitment period of two (2) calendar months (the “Minimum Term”). 3.2 The contract commences on the date of purchase (the “Start Date”). You are contractually obligated to pay the monthly membership fees for the entirety of the 2- month Minimum Term. 3.3 Auto-Renewal: Following the expiry of the Minimum Term, this Agreement shall automatically renew on a month-to-month rolling basis on the same terms, and you will continue to be billed monthly in advance, unless and until cancelled in accordance with Clause 4.
Cancellation & Notice Period 4.1 No early termination or cancellation is permitted during the first two (2) months of membership. You are liable for all fees during this initial period. 4.2 To cancel this Agreement after the Minimum Term, you must provide the Gym with at least twenty-five (25) days’ prior written notice (the “Notice Period”). 4.3 Written notice must be sent via email to hello@avoyafitness.co.uk. Cancellation notices sent to third parties or left via verbal message will not be accepted. 4.4 If your 25-day Notice Period overlaps with a scheduled monthly billing date, that final payment will be collected in full, and you will retain access to the facilities until the end of that paid period.
Fees, Payments, and Discretionary Late Payment Fees 5.1 All membership fees are payable monthly in advance via Direct Debit or any other recurring payment method approved by the Gym. 5.2 You must maintain active and valid payment details on record. If any payment is failed, returned, or rejected by your bank, the Gym will suspend your access to the facilities immediately. 5.3 Discretionary Late Payment Fee: In the event of a failed or late payment, the Gym reserves the absolute right, at its sole discretion, to charge a late payment administration fee of £10.00 per default. This fee is a discretionary charge applied strictly to cover the Gym’s reasonable, cost-reflective administrative and operational recovery costs.
Arrears and Debt Recovery 6.1 If any membership fees or discretionary late payment fees remain outstanding, the Gym reserves the right to take any and all appropriate recovery actions to collect the debt. 6.2 These recovery actions may include, at the Gym’s sole discretion, referring your account and outstanding arrears to third-party debt collection services, legal representatives, or taking other enforcement and legal actions permitted by law.
Personal Belongings, Lockers, and Absolute Liability Disclaimer 7.1 For safety and hygiene reasons, bags are strictly prohibited on the gym floor at all times. All personal belongings must be secured in the lockers provided for the duration of your training session. 7.2 Lockers are provided solely as a voluntary convenience, and the Gym does not act as an insurer or bailee of your property. The Gym accepts absolutely zero responsibility or liability for any lost, damaged, or stolen items left in lockers, changing rooms, or any other area of the facility. 7.3 You are required to supply your own high-security padlock to secure your locker. The Gym reserves the right to break open and empty any locker left locked overnight; any items found will be placed in lost property and, if unclaimed after 14 days, will be disposed of.
Gym’s Discretionary Rights to Vary Price and Services 8.1 The Gym reserves the right, at its sole discretion, to vary, amend, or modify the monthly membership fees, operating hours, facilities, equipment, and services provided at any time. 8.2 Any material changes to services, facilities, or operating hours will be announced via notices on the Gym floor or on our website. 8.3 Price Adjustments: If the Gym exercises its discretion to increase your monthly membership fee, we will provide you with at least thirty (30) days’ prior written notice via email. If you do not wish to accept the revised fee, you may cancel your membership by giving us 25 days’ written notice in accordance with Clause 4, and you will continue to pay your original fee rate during your 25-day Notice Period.
Assumption of Inherent Risk and Health Safety 9.1 Inherent Physical Activity Risks: You acknowledge that using free weights, plate- loaded machines, saunas, and ice baths involves inherent physical risks, including muscular injury, cardiovascular stress, slipping, heat exhaustion, and cold-shock response. You voluntarily assume all such risks and agree to use the equipment and thermal facilities strictly as intended and in accordance with posted safety rules. 9.2 Sauna and Ice Bath Guidelines: You must not use the sauna or ice bath if you have a known cardiovascular condition, high blood pressure, are pregnant, or are under the influence of alcohol or medication. Users must limit their sessions to the recommended times of 15 minutes.
Strict Tailgating Prohibition & Unstaffed Hours Safety 10.1 24/7 Access and Security Monitoring: The Gym operates on a 24/7 access model. CCTV surveillance operates and is monitored 24/7 across the facilities. 10.2 Strict Tailgating Prohibition: Your membership access method (PIN, key fob, or card) is personal to you. You must not permit any other person to enter the Gym facility using your access credentials, or let anyone tailgate behind you through the entrance. 10.3 Tailgating Penalty: Any breach of Clause 10.2 constitutes a material breach of this Agreement. If you are found to have permitted an unauthorised person to enter the Gym, the Gym reserves the right, at its sole discretion, to immediately cancel your membership without notice and charge you a contractual penalty fee of £150.00 to cover security breaches and unpaid guest access. 10.4 Unstaffed Hours Safety: During hours when the facility is unstaffed, you are strictly required to familiarise yourself with the locations of the fixed emergency panic buttons on the Gym walls. If you are training alone or in the Gym during unstaffed hours, you must wear the safety/training pendants provided at reception, which will immediately alert security in the event of an emergency.
Limitation of Liability 11.1 Nothing in this Agreement shall exclude or restrict the Gym’s liability for death or personal injury resulting from our negligence, or the negligence of our employees, agents, or subcontractors, as required by Section 65 of the Consumer Rights Act 2015. 11.2 Subject to Clause 11.1, the Gym shall not be liable for any loss or damage that is not a reasonably foreseeable consequence of our breach, nor for any injuries or health complications arising from your voluntary physical exertion, pre-existing health conditions, or failure to follow safety instructions.
Accessibility & Reasonable Adjustments 12.1 Step-free access to the Gym facilities is available strictly within staffed operating hours. 12.2 Members requiring step-free access are required to provide advance notice of their visit to Gym management to ensure a designated staff member is available to provide any required assistance.
Strict Age Limit 13.1 Gym membership and facility access are strictly limited to individuals aged eighteen (18) and over. No person under the age of 18 is permitted to enter the premises under any circumstances.
Governing Law & Contact Details 14.1 This Agreement is governed by the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. 14.2 Gym Contact Details:
Introduction & Data Controller This Privacy Policy describes how Avoya Fitness Limited, trading as Avoya Fitness. (the “Gym”, “we”, or “us”), acting as a Data Controller, collects, uses, shares, and protects your personal data when you join our Gym, use our facilities, or visit our website. We process your personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).
Information We Collect and How We Use It We process your personal data to deliver our services, maintain safety, and manage your membership.
Special Category Data: Health Screening 3.1 PAR-Q and Health Questionnaires: To ensure your physical safety when using our heavy equipment, free weights, sauna, and ice baths, we collect medical details on a digital PAR-Q form. 3.2 Health data is classified as “Special Category Data” under Article 9 of the UK GDPR. We process this data strictly under the condition of your explicit consent. 3.3 This consent must be provided via a separate, unbundled, un-pre-ticked digital checkbox during the registration flow. Health data is stored securely on our local database, with access restricted strictly on a need-to-know basis, and is never used for marketing purposes. 3.4 No Biometrics: Avoya Fitness Limited. does not collect, process, or store biometric data (such as fingerprint scans or facial recognition profiles).
CCTV and 24/7 Security Monitoring 4.1 The Gym operates with 24/7 member access and 24/7 CCTV surveillance across the premises to detect tailgating, prevent crime, and protect public safety. 4.2 Strictly Private Areas: CCTV cameras are strictly prohibited from filming or covering private areas, including changing rooms, showers, and toilets. 4.3 14-Day Retention: CCTV footage is digitally recorded and stored securely on the Gym’s local hard drives. Footage is automatically deleted and overwritten after fourteen (14) days, unless it is required for an ongoing civil claim, insurance investigation, or police inquiry.
Personal Trainer Data Protection Boundaries 5.1 Employed Personal Trainers: Any personal trainers directly employed by the Gym who manage your fitness plans, progress tracking, or nutritional logs act as agents of the Gym (the Data Controller). This data is protected under this Privacy Policy and stored securely on Gym-approved systems. 5.2 Self-Employed Personal Trainers: Self-employed personal trainers renting space at our facility operate as independent Data Controllers. They are solely responsible for their own data protection practices, maintain separate client files, and are required to provide you with their own privacy notice and secure your consent directly.
No Children’s Data 6.1 Membership is strictly limited to individuals aged 18 and over. The Gym does not knowingly collect or process any personal data of minors, completely bypassing children-specific privacy regulations.
No Third-Party Digital Sharing or Profiling 7.1 We do not sell your personal data. 7.2 The Gym integrates with or shares data with external CRM platforms, third-party electronic identity check databases, or external marketing retargeting trackers or cookies (such as Meta pixel, Google tracking, TikTok, etc.). All of your data remains processed locally.
Data Retention and Storage Limitation 8.1 Personal data is not kept longer than necessary. 8.2 For active members, we retain your data for the duration of your membership. 8.3 Post-Membership Retention: Once your membership is cancelled or terminated, we securely archive and retain your personal and financial data for no more than six (6) years from your last active account interaction (defined as a gym entry, a completed payment, or a documented written communication). This retention is necessary for tax auditing, corporate compliance, and to defend against potential civil contract or personal injury claims under the Limitation Act 1980. After 6 years, your data is permanently deleted or anonymised.
Your Information Rights Under the UK GDPR and DPA 2018, you have the following rights:
Right of Access (SAR): You have the right to request a copy of the personal data we hold about you (including your CCTV footage) free of charge, which we will provide within one calendar month.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your data under certain circumstances, subject to our statutory and civil liability retention obligations.
Right to Withdraw Consent: You can withdraw your consent for health data tracking at any time. To exercise any of these rights, please contact our Data Protection representative at hello@avoyafitness.co.uk. If you believe we have handled your data unlawfully, you have the right to file a complaint with the Information Commissioner’s Office (ICO).
